GetWellNetwork's Precision Engagement Model Redefines the Patient Experience; Prescribes New Standard for Personalized Care
Complemented by industry's first cross-continuum platform designed to engage patients and families according to their individual capacity to participate in their care
BETHESDA, M.D. (Nov. 28, 2017) – GetWellNetwork®, the health care technology company that pioneered Interactive Patient Care™, introduced today a model for enhanced patient and family engagement that mirrors the fundamentals of precision medicine. Supported by The Patient’s Platform™ — a cross-continuum suite of integrated solutions, tools and strategies — Precision Engagement™ delivers uniquely personalized care guided by a person’s ability to take an active role in their health journey.
"Simply put, Precision Engagement means connecting with patients at the right time, in the right place and with the right information based on their personal readiness to engage," said GetWellNetwork founder and CEO Michael O'Neil.
Engaged patients ask questions, consider options, share feedback and make treatment decisions together with their providers. Variables like cultural differences, communication styles, health literacy, tech savviness and psychosocial support all affect how information is internalized and acted upon. Precision Engagement suggests that by factoring these in, clinicians can tailor education and interventions to promote a more collaborative and participatory experience.
The far-reaching benefits of this approach include:
- Higher patient and family satisfaction
- Increased success rates
- Improved continuity in care and quality of life
- Lower friction for hospital and technical teams
- Better clinical and financial performance across the health organization
The Next Generation of Patient & Family Engagement
Influenced by the fundamentals of precision medicine, where personalized medical treatment is data-driven and guided by individual variables, Precision Engagement replaces the one-size-fits-all approach of the past with a new model that accounts for each person's unique needs across care settings.
Guided by The Six Imperatives for Precision Engagement, GetWellNetwork is reinventing patient-centered care.
Engagement is key to ensuring patients understand and activate in their care. “Health is 50 percent genetically predetermined, 10 percent dependent on medicine and 40 percent behavioral,” according to Donald M. Berwick, MD, MPP, FRCP, Institute for Healthcare Improvement (IHI)
From Inspiration to Action: The Story Behind Precision Engagement
“My life changed forever the minute I was told, ‘You have cancer.’ I was 28 years old. After four cycles of chemotherapy to treat non-Hodgkin’s Lymphoma, I was one of the fortunate ones to go into remission. My clinical care was excellent, but like so many patients who face similar health challenges, I felt utterly helpless throughout my care experience. It was as if I was on the outside, and my health care was being done to me rather than with me.”
Read more of Michael’s story on the Precision Engagement Blog.
Delivering on the Promise of Population Health
The increasingly dynamic nature of the how and where care is delivered requires flexible solutions to meet modern engagement challenges. At the same time, ease of use and time-to-insight are critical to driving adoption and productivity.
Enter The Patient's Platform, a unified digital ecosystem of engagement technologies that span the full spectrum of care: from outpatient to inpatient, physician practice or urgent care clinic to patients at home or on-the-go.
The Patient's Platform
Clients show 92 percent utilization rate of GetWellNetwork’s Interactive Patient Care technology by their patients.
Backed by Science
GetWell PEI™ (Person Engagement Index) captures the voice of the patient to provide a unique understanding of their personal capacity to engage in their care. The resulting score of an 18-question assessment of key influential factors serves as a measurement of health care aptitude.
When paired with clinical assessment information, the PEI score arms providers with actionable, evidence-based data to determine the precise right time, right place and right information to meet each person’s needs.
The Valley Hospital improved in three out of five HCAHPS domains after deploying GetWell Inpatient.
Started by a Patient, For Patients
Following aggressive surgery and chemotherapy treatments for non-Hodgkin’s Lymphoma at age 28, GetWellNetwork’s founder and CEO Michael O’Neil emerged healthy, humbled and inspired. Shelving his hard-earned law degree, he set out to tackle an unaddressed problem in health care: successfully engage patients and families in the care process.
Two decades later, Michael’s vision for transforming the patient experience has given millions around the world a voice in their care — every person, every family, every time.
GetWellNetwork® is the Precision Engagement™ health care company. Our solutions engage patients and families, empower clinicians and deliver outcomes that matter. From inpatient to outpatient, to physician practices and urgent care clinics, to patients on-the-go, GetWellNetwork offers the only cross-continuum platform that performs across every care setting. Get engaged at getwellnetwork.com.
GetWellNetwork is a registered trademark of GetWellNetwork, Inc.
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