“The extraordinary impact of this crisis has required an equally extraordinary response on the part of the aviation industry to ensure that passengers feel confident travelling again. The Safe Travels Program encapsulates our commitment to delivering a safe experience for our passengers as well as those who work in the airport,” said Gene Cabral, Executive Vice-President, PortsToronto and Billy Bishop Airport. “Billy Bishop Airport is unique in many ways: its island location, its proximity to Toronto’s downtown core, its unmatched, scenic approach and award-winning passenger experience. It is also unique in that this crisis and the resulting temporary suspension of commercial airline service at Billy Bishop Airport has afforded our team the time to step back, observe and get this right. We look forward to welcoming our passengers back to an enhanced version of the Billy Bishop Airport experience they already know and love.”

While Billy Bishop Airport will continue to incorporate new procedures and innovations to ensure the airport can offer a safe and healthy travel environment, the measures currently in place include:

• Requiring that face covering/masks be worn by all airport travellers and staff at the airport;
• Requesting that only travellers with boarding passes and airport staff enter YTZ, with exceptions made for those requiring special assistance;
• Designated ambassadors at key locations throughout the airport to facilitate passenger flow, communicate occupancy limits, and answer questions;
• Occupancy limits implemented in close-proximity spaces such as elevators;
• Implementing clear physical distancing and directional signage throughout the traveller journey to provide information and guidance;
• Installation of Plexiglas and traffic-flow protocols at face-to-face interaction points;
• Touchless processing of passenger belongings and documentation to the greatest degree possible;
• All passenger touch points including counters and screening machines sanitized often;
• Enhanced cleaning procedures across all high-touch areas and in public spaces, including Foggers and Electrostatic Sprayers equipped with an all-natural, environmentally safe product that eliminates 99.99% of viruses; and,
• Providing additional hand sanitization stations throughout the airport.

The Safe Travels Program will complement programs in place with resident airlines Porter Airlines and Air Canada and is inclusive of all airport partners including Nieuport Aviation (terminal owners/operators); Stolport (parking) as well as government agencies including CATSA (screening and security) and CBSA (border protection).

Click here to view a video outlining the passenger experience from curb to gate.

Click here to learn more about the Safe Travels Program.

Flying through YTZ soon? Click here to chart your path to safe travels.

About Billy Bishop Toronto City Airport (https://www.billybishopairport.com)
Offering service to more than 20 cities in Canada and the U.S., with connection opportunities to more than 80 international destinations via our airlines’ networks, Billy Bishop Airport is an important international gateway and a key driver to Toronto’s economy, generating more than $470 million in Gross Domestic Product (GDP) each year and supporting 4,740 jobs, including 2,080 directly associated with the airport operations. Billy Bishop Airport is renowned for its unique travel experience, efficiency and customer service and has won a series of passenger-driven awards.

About PortsToronto (https://www.portstoronto.com)
For more than 100 years PortsToronto has worked with its partners at the federal, provincial and municipal levels to enhance the economic growth of the City of Toronto and the Greater Toronto Area. PortsToronto owns and operates Billy Bishop Toronto City Airport, which welcomed approximately 2.8 million passengers in 2019; the Outer Harbour Marina, one of Canada's largest freshwater marinas; and, Marine Terminal 52, which provides transportation, distribution, storage and container services to businesses at the Port of Toronto. PortsToronto is committed to fostering strong, healthy and sustainable communities and has invested more than $12 million since 2009 in charitable initiatives and environmental programs that benefit communities along Toronto's waterfront and beyond. PortsToronto operates in accordance with the Canada Marine Act and is guided by a nine-member board with representation from all three levels of government.

Media Contact:
PortsToronto Communications
Phone: (647) 298-0585
E-mail: [email protected]