TRAVEL CHANNEL’S TWO HOTEL EXPERTS CHECK-IN ON TUESDAY, OCTOBER 7
New Original Series “Resort Rescue,” Hosted by Shane Green, Turns Up The Heat On a Georgia Landmark Losing Its Southern Charm; Series Premiere at 10:00 P.M. ET/PT
“Hotel Impossible” Host Anthony Melchiorri Races Into Daytona Beach to Resuscitate a Historic Hotel in the Season 5 Premiere at 9:00 pm ET/PT
In “Resort Rescue,” bad customer service, unruly guests and dysfunctional employee-owner dynamics are all caught on multiple-camera feeds. Through the use of hidden cameras installed throughout each resort property, the hotel staff has no idea they are being watched as Green catches their every move on camera. He scours the resort from top to bottom. Everything from using a black light to check for clean bedding, catching the bartender neglecting new customers, to an out-of-control guest in the resort pool, it is unbelievable what he discovers. In a behind-the-scenes room, Green sits down with each of the owners and shows them why their resort is in bad shape. Once the major issues are discussed, he snaps into action and shows the staff how to create a top-notch resort.
In the one-hour premiere episode of “Resort Rescue,” airing on Tuesday, October 7 at 10:00 p.m. ET/PT, Shane Green travels to Perry, Ga. to evaluate the New Perry Hotel - a historic landmark that has lost its Southern hospitality and charm. Once a unique hotel offering visitors a relaxing getaway from city life, the property has declined over the years and received negative reviews of its restaurant and hotel grounds. Green settles in and immediately sets up hidden cameras throughout the New Perry and asks owner Patty Johnson, a former chemist with no hospitality background, to watch what goes on behind-the-scenes in her struggling hotel. Filthy public spaces, lack of proper outdoor lighting and a communication breakdown between the bar and kitchen are a few of the issues Green points out. Patty finally confesses that the husband and wife team - originally hired by her to manage the restaurant and increase profits - are resistant to Patty’s suggestions. They avoid speaking to her for days and take liberties with the established menu, which has resulted in numerous customer complaints. Green zeros in on this as the major problem that needs to be addressed or the New Perry Hotel will close.
“Resort Rescue” is produced by Relativity Television/The Jay & Tony Show for Travel Channel. For Relativity Television/The Jay & Tony Show, the executive producers are Tom Forman, Jay Blumenfield and Tony Marsh. The executive producer for Travel Channel is Julie McCully.
In the new season of “Hotel Impossible,” Melchiorri's management skills, emotions and patience are put to the test once again. Armed with a design team to help with some much-needed renovations, Melchiorri makes critical changes that may include getting a stubborn owner with no business sense to listen or getting a lazy staff to step it up. Utilizing special experts and the latest gadgets and technology to test, evaluate and measure different aspects of the hotel, Melchiorri pushes these owners and GMs to get it right. He's determined to bring hotels back from the brink with tough love, proven procedures and transformative renovations.
In the season five opener of “Hotel Impossible,” premiering on Tuesday, October 7 at 9:00 p.m. ET/PT, Melchiorri heads back to Daytona Beach, Fla., to the historic 50-room Streamline Hotel where NASCAR was born. Owner Eddie Hennessey purchased the property just three months ago in hopes of repositioning and restoring the now rundown hotel. The Streamline is where the founders of NASCAR first signed the papers to create one of America's most successful and popular sports brands. Despite its illustrious past, it has fallen on very hard times. Major maintenance issues, an unsavory reputation and a clueless general manager and owner threaten the hotel's future. Upon arriving, Melchiorri is aghast at the blatant safety issues caused by the deteriorating building and concludes that the only way to move forward is to shut the property down for a complete renovation. He enlists designer Leslie Segrete to help restore the former allure and glamour of the Streamline’s NASCAR-related past. Melchiorri has his work cut out for him as he tries to give the owner an idea of how to run, maintain and successfully market his landmark property.
“Hotel Impossible” is produced by Atlas Media Corp. for Travel Channel. For Atlas, executive producers are Bruce David Klein, Lorri Leighton and Rob Green. Anthony Melchiorri is a co-executive producer. For Travel Channel, the executive producer is Brian Leonard.
TRAVEL CHANNEL (http://www.TravelChannel.com) is a multiplatform travel lifestyle brand with the core mission of providing inspiring and compelling programming that takes viewers beyond their everyday destinations, making the unfamiliar familiar, whether it's around the world or around the block. A dual feed network that is also available in HD, Travel Channel is the world’s leading travel media brand, and is available in over 94 million U.S. cable homes. Owned and operated by Scripps Networks Interactive (NYSE: SNI), Travel Channel has offices in Chevy Chase, MD, and New York, NY. Scripps Networks Interactive (NYSE: SNI) also owns and operates HGTV, DIY Network, Food Network, Cooking Channel and Great American Country.
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