FLUSHING, N.Y., Aug. 28, 2020 -- IBM, the digital partner of the United States Tennis Association (USTA) for 29 years, announced today innovative new fan experiences leveraging artificial intelligence (AI) underpinned by hybrid cloud technologies that will enable millions of fans around the world to experience the excitement and vibrant debate surrounding the iconic tennis Grand Slam, the first ever without fans on-site.
A recent IBM sponsored survey of 2000 U.S. sports fans highlighted the importance of digital experiences during the COVID-19 pandemic. Nearly half (48%) of sports fans who responded think having an interactive digital experience, (streaming, video content, highlights, stats, etc.) has become more important since the coronavirus outbreak1. Specifically, younger generations have a greater desire for digital experiences, with Gen Z (64%) and Millennials (61%) saying it has become “more important.”
See how @IBMNews is using #AI and #cloud technologies so millions of fans around the world can experience the excitement of the @USOpen tennis tournament Tweet
Learn about IBM's 29 year partnership with the United States Tennis Association (USTA), and how AI and Cloud technologies are bringing the 2020 US Open tennis tournament, the first ever without fans onsite, to life.
IBM will facilitate several tennis debates among fans on USOpen.org, using insights from Watson Discovery to build pro and con arguments through a new fan experience called Open Questions with Watson Discovery.
Match Insights with Watson Discovery uses natural language processing technology to search for and understand millions of sources to gather the most relevant information for fans, ahead of each match.
Open Questions with Watson Discovery is available on the US Open mobile app, shown here, and USOpen.org.
IBM Sports and Tech Survey Infographic
New Fan Experiences, Shift to Fans Everywhere
In partnership with the USTA, IBM developed three unique and new tennis-based digital experiences. Two of the new solutions are based on Natural Language Processing (NLP) capabilities from IBM Watson, pulling from a variety of data sets and running workloads on multiple clouds. At IBM, NLP is critical to AI for business because it enables interpretation of the trends and insights hidden within large amounts of data - including charts, tables, PDFs, images and more. The new solutions were developed by IBM iX, one of the world’s largest digital design agencies, and are available on Official US Open platforms, including USOpen.org and the US Open app. A team of IBM iX experts in design and technology collaborated virtually with the USTA digital team, utilizing the IBM Garage Methodology to co-create the new fan experiences and fast-track their deployment.
The new solutions and the technology powering them include:
Underpinned by Open Hybrid Cloud
The new fan experience solutions pull from a variety of data sets and APIs running on IBM public cloud and on private clouds. To handle the variety of different workloads required, the USTA is using Red Hat OpenShift to enable a seamless experience across multiple public and private clouds. This hybrid cloud architecture gave the USTA’s digital operation the flexibility and hyper-scale it needed to quickly embrace remote work while maintaining productivity and ensuring the highest commercial level of data security2. A hybrid cloud architecture will enable remote operations to function seamlessly. For example, the USTA statisticians who would normally be courtside, providing stats for each point live, will now be offsite watching each match on low-latency feeds and will still be able to deliver game stats as if they were onsite.
Agile development leads to faster design, testing, deployment
On June 17th, just 75 days before the start of match play, the announcement was made to hold the tournament without fans on-site. As the technology partner of the USTA, IBM had less than twelve weeks to conceive, develop, test and deliver new digital experiences for fans. IBM’s hybrid cloud architecture with Red Hat OpenShift provided the operational agility and flexibility necessary to quickly develop new experiences powered by IBM Watson’s advanced NLP.
“COVID-19 brought disruption to sports as a whole, and the ability of fans to experience live sporting events has been heavily impacted in 2020. At the same time, the pandemic accelerated the need for engaging technologies using AI and underpinned by a scalable hybrid cloud,” said Noah Syken, Vice President of Sports & Entertainment Partnerships, IBM. “As the technology partner to the USTA, we transformed our offerings to meet tennis fans where they are this year - experiencing the sport through the US Open digital properties everywhere.”
“US Open digital properties will deliver the tournament to millions of fans around the world, and this year, IBM's new digital experiences will bring more data-driven player insight than ever before,” said Kirsten Corio, Managing Director, Ticketing, Hospitality and Digital Strategy, USTA. “Our digital properties and interactive fan experiences have led the way in engaging tennis and sports fans, and we know this year that's more important than ever. We’ve shifted our platforms and experiences to engage with fans everywhere in this new virtual-only environment.”
1 Morning Consult and IBM Sports and Tech Survey: Survey responses from 2000 US Sports fans. July 2020
2 The Federal Information Processing Standard (FIPS) Publication 140-2 is a U.S. government computer security standard used to approve cryptographic modules. It is issued by the National Institute of Standards and Technology (NIST). Level 4 is the highest level of security.