[Columbus, Ohio] JUNE 28, 2023 – For the fifth consecutive year, The Huntington National Bank has ranked highest in banking mobile app satisfaction among regional banks in the J.D. Power 2023 U.S. Banking Mobile App Satisfaction Study.
“We’re honored to receive this recognition for the fifth year in a row, which is a huge milestone in our digital roadmap,” said Brant Standridge, President of Consumer and Regional Banking. “Customer preferences are always evolving, especially when it comes to mobile banking. Our digital strategy puts the customer at the center and guides us as we continue to innovate to anticipate their needs. This award is a reflection of our colleagues’ hard work and our People-first, Digitally Powered strategy coming to life and delivering excellence.”
According to the study’s findings, digital features focused on personal financial management have become the drivers of standout customer engagement and satisfaction.
“We offer a variety of products and tools that are designed to empower customers to take charge of their money,” said Mark Sheehan, Director of Deposits, Digital and Strategy. “We integrated these products into our mobile app so customers have instant access to tools that will help them save money, manage their spending and, ultimately, achieve their financial goals.”
Some of these products and tools, accessible via Huntington’s mobile app, include:
Other recent innovations to the mobile app include the ability to view outside accounts in the Hub, create a financial roadmap, make recurring transfers and order checks.
The J.D. Power 2023 U.S. Banking Mobile App Satisfaction Study measures overall satisfaction with banking mobile apps based on four factors: navigation, speed, visual appeal and information/content. The study is based on responses from more than 5,188 retail bank customers nationwide. It was fielded in February and March of 2023.
Huntington also earned the top ranking in customer satisfaction in the North Central region and Pennsylvania in the J.D. Power 2023 U.S. Retail Banking Satisfaction Study.
Huntington Bancshares Incorporated (Nasdaq: HBAN) is a $189 billion asset regional bank holding company headquartered in Columbus, Ohio. Founded in 1866, The Huntington National Bank and its affiliates provide consumers, small and middle–market businesses, corporations, municipalities, and other organizations with a comprehensive suite of banking, payments, wealth management, and risk management products and services. Huntington operates more than 1,000 branches in 11 states, with certain businesses operating in extended geographies. Visit Huntington.com for more information.
Media: Sara Fine, [email protected], 614-331-3214