Otis Elevator Company Launches New Mobile Application for eService Customers
FARMINGTON, Conn, USA., (May 15, 2013) /PRNewswire/ — Otis Elevator Company, a unit of United Technologies Corp. (NYSE:UTX), today announced the launch of a new mobile application for its eService online customer service platform. This new mobile application will provide Otis service customers with instant access to open service calls, elevator performance data, and service call logging from a smartphone in select markets.
Designed with busy building owners and managers in mind, the new app is an extension of Otis’ popular eService platform; an online performance based repository which allows Otis customers to place service requests, view maintenance data, receive real time updates on open service calls, and more. The new app will give Otis customers the ability to use most of eService’s features on their smartphones or tablets and is included as an additional service to any Otis maintenance contract with no additional charge.
“At Otis, we have an ongoing commitment to making servicing elevators easier, faster and more efficient,” said Sam Talbot, Director, Otis worldwide service marketing. “We understand our customers are on the go today more than ever before, this new app gives them new flexibility to report an issue or get the status of their equipment by pressing just a few buttons on their smartphones.”
The app is available to iPhone and Android smartphone users in iTunes and Google Play.
Otis Elevator Company is the world’s leading manufacturer and maintainer of people-moving products including elevators, escalators and moving walkways. With headquarters in Farmington, Conn., Otis employs 60,000 people globally, offers products and services in more than 200 countries and territories and maintains over 1.8 million elevators and escalators worldwide. United Technologies Corp., based in Hartford, Conn., is a diversified company providing high technology products and services to the building and aerospace industries.