Travelers’ Choice Exceptional Service award-winners were determined based on the millions of reviews and opinions of TripAdvisor travelers worldwide, taking into account the quality of reviews and ratings for service.
“TripAdvisor is pleased to shine the spotlight on properties around the world that are recognized by their guests for providing superior service,” said Barbara Messing, chief marketing officer for TripAdvisor. “Travelers have millions of hotels to choose from, and service is one way to stand out in the crowd. It’s clear in reading our hotel reviews that when you have a happy customer, they spread the word.”
Top 10 Hotels for Service in the World:
Top 10 Hotels for Service in the U.S.:
|1. Riad Kheirredine, Marrakech, Morocco||1. Desert Riviera Hotel, Palm Springs, California|
|2. Hamanasi Adventure and Dive Resort, Hopkins, Belize||2. Hotel California, Palm Springs, California|
|3. Akademie Street Boutique Hotel and Guesthouse, Franschhoek, South Africa||3. SeaCoast Inn, Hyannis, Massachusetts|
|4. Riad Noir d’Ivoire, Marrakech, Morocco||4. Beachside Village Resort, Lauderdale by the Sea, Florida|
|5. Hotel Residence Agnes, Prague, Czech Republic||5. La Maison Hotel, Palm Springs, California|
|6. Castlewood House, Dingle, Ireland||6. The Hotel SYNC, Bowling Green, Kentucky|
|7. The Dairy Private Luxury Hotel, Queenstown, New Zealand||7. Alhambra Beach Resort, Fort Lauderdale, Florida|
|8. Desert Riviera Hotel, Palm Springs, California||8. Sleep Inn & Suites, Idaho Falls, Idaho|
|9. La Maison Arabe, Marrakech, Morocco||9. Hampton Inn & Suites St. Louis/South I-55, Mehlville, Missouri|
|10. Hotel Villa Steno, Monterosso al Mare, Italy||10. Olea Hotel, Glen Ellen, California|
Palm Springs Shines for Service
TripAdvisor travelers receive the royal treatment in the Golden State as three of the top 10 U.S. Travelers’ Choice Exceptional Service award-winners are located in Palm Springs, with four of the top 10 in California. “Palm Springs is a magnet for TripAdvisor travelers, thanks to its picturesque landscape and abundant sunshine, but it's also the friendly hoteliers and imaginative personal touches found in some of its top accommodations that keep TripAdvisor members going back,” said Wendy Perrin, Travel Advocate for TripAdvisor.
Mass Appeal: The SeaCoast Inn Wins Again
For a sixth consecutive year, the 26-room SeaCoast Inn (#3 U.S.) in Hyannis, Massachusetts has won a Travelers’ Choice award for service. From accompanying a guest to the hospital, to shuttling them around town, property owner Terri Noyes said she “always wants guests to have wonderful memories of their stay.” A TripAdvisor reviewer commented, “Never have we met owners who were so friendly and so helpful. It was well above and beyond. They not only let us use their washing machine, but actually did it for us as we were out, and put the completed (2 loads) in our room all nicely folded.”
TripAdvisor Reviews from Happy Travelers
Here’s what TripAdvisor reviewers are saying about some of the top Travelers’ Choice Exceptional Service award-winners:
Desert Riviera Hotel, Palm Springs, California (#1 U.S.) – “What really made our stay memorable was the staff. Everyone made our stay incredibly pleasant, from morning coffees around the pool to organizing a birthday party, to helpful advice on how to enjoy our holiday.”
Riad Kheirredine, Marrakech, Morocco (#1 World) – “The real added value is the staff! Those people are amazing; they will treat and pamper you like you are their best friend coming to Marrakech.”
Hotel Residence Agnes, Prague, Czech Republic (#1 Europe) – “We had a wonderful stay at Hotel Residence Agnes and felt as though we were staying in a friend's home. The staff has the knack of making you feel like you are the only guests. They take a great interest in you without being intrusive and offer great hospitality, help, and advice.”
Acknowledging Service with a Pin
For the first time, TripAdvisor has launched a promotion giving TripAdvisor community members an opportunity to recognize deserving staff members at hotels, restaurants, and attractions who have gone out of their way to make the guest experience extra special. For a limited time, U.S. travelers can request Excellent Service Pins and reward individuals by presenting an employee with a pin. U.S. travelers can find out more information about the promotion and order a set of pins at: www.tripadvisorpins.com.
The average nightly rate of Travelers’ Choice Exceptional Service award-winners for the World is $307 and $228 for the U.S.
All 1,762 unique winners of the 2014 Travelers’ Choice Exceptional Service awards can be found at: www.tripadvisor.com/TravelersChoice-Service.
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*Source: comScore Media Metrix for TripAdvisor Sites, worldwide, Q1 2014
**Source: Google Analytics, average monthly unique users, Q1 2014; does not include traffic to daodao.com